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As the owner of a small business, you need to be using a telephone service made for the entrepreneur. You need a communication system that satisfies the needs of your company.

A small business phone is a great solution for the phone needs of a small business. This service uses your current telephone lines and makes the business telephone system behave like a phone system belonging to a large company.

Whether you have one business phone line or many phone lines, a small business PBX can seamlessly tie them all together to act as one cohesive phone system. Your operation will have a primary toll-free or local telephone number used by your customers, and then the incoming phone calls are routed to the correct existing telephone line.

GotVMail is a leader in virtual office telephone systems. They offer an impressive set of features that turns your regular office telephone system into a telephone system to challenge that of a much larger business. The GotVMail virtual PBX system takes your current phone lines to a new level.

The really neat part of a GotVMail small PBX is that customer telephone calls can be sent to any working telephone, anywhere in the world. You can receive phone calls while you are away in Florida, or while you are home, away from work. You have utter control over the GotVMail virtual PBX phone service, and can change the routing of inbound telephone calls whenever required.

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If you own a small business, you need to have all of the business advantage that is available to you. A simple to implement way to gain an upper hand over even your larger competition is by making use of a virtual hosted PBX service. Such a solution can make your small business appear larger than it actually is by using some really innovative technology.

For starters, a virtual phone solution makes use of an auto attendant, or virtual receptionist, just like the largest businesses do. This feature answers and directs automatically, incoming calls so they end up at the correct employee or area, just like the big boys.

Call answering rules allow you to configure how calls are routed, and are very flexible. An inbound call can go to voicemail, any extension or other phone numbers depending on a set of rules you define. These include the time of day, the day of the week, and even the location the call originated at.

A call queue system can be set up, which puts inbound calls on hold until the next employee is available to take the call. You can configure what is heard by the caller as they hold, including music, or a customizable message. By using a queue, you ensure that incoming calls are handled as swiftly and effectively as practical.

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If you are like so many businesses, you rely very much on the phone as the main method of talking with customers. This being the case, you need to look into if an online small business phone system is able to improve your existing business phone system. There are several ways that your business will benefit from the features that come with a virtual phone service.

Here are 5 benefits a virtual phone service can bring to your company:

1. More than one extension – A single phone number can be used for several employees or departments. Using a virtual small business phone system, inbound callers have the option to pick where the call is routed, which means they call a single number, yet can talk to any of your employees.

2. Virtual auto attendant – Inbound calls are automatically answered, and sent to the correct place without human intervention. This means you don’t need a human receptionist that answers phones. Calls are sent to the proper person, a process you are in total control of.

3. Call forwarding – A small business telephone service allows you to forward calls to other locations. This means that you can be out of the office, yet still get any calls intended for you. Another option is to have calls routed to a different location after hours, giving your customers the option to always be able to reach your business.

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