Using a Virtual Phone Solution to Make Your Small Business Large
April 11th, 2009
If you own a small business, you need to have all of the business advantage that is available to you. A simple to implement way to gain an upper hand over even your larger competition is by making use of a virtual hosted PBX service. Such a solution can make your small business appear larger than it actually is by using some really innovative technology.
For starters, a virtual phone solution makes use of an auto attendant, or virtual receptionist, just like the largest businesses do. This feature answers and directs automatically, incoming calls so they end up at the correct employee or area, just like the big boys.
Call answering rules allow you to configure how calls are routed, and are very flexible. An inbound call can go to voicemail, any extension or other phone numbers depending on a set of rules you define. These include the time of day, the day of the week, and even the location the call originated at.
A call queue system can be set up, which puts inbound calls on hold until the next employee is available to take the call. You can configure what is heard by the caller as they hold, including music, or a customizable message. By using a queue, you ensure that incoming calls are handled as swiftly and effectively as practical.
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Your Business May See 5 Benefits From a Virtual Phone System
April 2nd, 2009
If you are like so many businesses, you rely very much on the phone as the main method of talking with customers. This being the case, you need to look into if an online small business phone system is able to improve your existing business phone system. There are several ways that your business will benefit from the features that come with a virtual phone service.
Here are 5 benefits a virtual phone service can bring to your company:
1. More than one extension – A single phone number can be used for several employees or departments. Using a virtual small business phone system, inbound callers have the option to pick where the call is routed, which means they call a single number, yet can talk to any of your employees.
2. Virtual auto attendant – Inbound calls are automatically answered, and sent to the correct place without human intervention. This means you don’t need a human receptionist that answers phones. Calls are sent to the proper person, a process you are in total control of.
3. Call forwarding – A small business telephone service allows you to forward calls to other locations. This means that you can be out of the office, yet still get any calls intended for you. Another option is to have calls routed to a different location after hours, giving your customers the option to always be able to reach your business.
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