If you own a small business, you need to have all of the business advantage that is available to you. A simple to implement way to gain an upper hand over even your larger competition is by making use of a virtual hosted PBX service. Such a solution can make your small business appear larger than it actually is by using some really innovative technology.

For starters, a virtual phone solution makes use of an auto attendant, or virtual receptionist, just like the largest businesses do. This feature answers and directs automatically, incoming calls so they end up at the correct employee or area, just like the big boys.

Call answering rules allow you to configure how calls are routed, and are very flexible. An inbound call can go to voicemail, any extension or other phone numbers depending on a set of rules you define. These include the time of day, the day of the week, and even the location the call originated at.

A call queue system can be set up, which puts inbound calls on hold until the next employee is available to take the call. You can configure what is heard by the caller as they hold, including music, or a customizable message. By using a queue, you ensure that incoming calls are handled as swiftly and effectively as practical.

A feature rich voicemail services is included that allows inbound calls to be handled with professional greetings and messages that are left in individual mailboxes. Notification can be sent when you have a new message, and it is even possible to get the voice mail as an email attachment, giving you the ability to efficiently handle the call.

Multiple phone extensions allow you to effectively route phone calls to the right place. This helps with giving your company the appearance of having multiple areas with many employees. You can add extensions as they are needed, allowing for easy and affordable telephone service expansion.

With an online phone system, you have the option of a local number, a toll free phone number, or you can have both. Though the toll free option will not cost you more to use, it will give your small operation the feel of a larger business.

The above are some of the great features offered by a virtual hosted PBX service that help make your small business seem like a larger outfit. Make use of an inexpensive, easy to use online telephone system and appreciate how its tremendous features can really work towards improving your company’s bottom line.

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