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TiddlyWiki is a wiki-modeled single-page application that runs inside your web browser.It was originally designed as a personal notebook. It is a simple webpage file… Download it to your disk and open it with your web browser is the only things necessary for installation.   When you download it to your computer, TiddlyWiki can save the entered information by overwriting itself on the disk, at your request.  TiddlyWiki calls new entries tiddlers and are stored in the local copy of the TiddlyWiki file and are saved for future reference. Previously created tiddlers can be changed or deleted by the same methods. Because it requires no installation and runs under most browsers it can easily be utilized as a personal wiki.

Using a single webpage file also be a full application is a concept whose time has come.Many versions exist that provide feature filled benefits.  One of the more common varients is TeamTasks.The extension of TiddlyWiki by TeamTasks makes it a full on task tracking / project management system.You need only add users, create projects and tasks and it’s all contained in the single Tiddlywiki TeamTasks file. 

We communicate with our customers with the use of TeamTasks TiddlyWiki.We began by emailing the single file back and forth with our customers as we each made entries.But we knew a better way to do it.

We provide online backup service by reselling OPENRSM CloudBackup.And with CloudBackup having Network Drive as a feature we use it as a secure way to have a fixed location for each customers TeamTasks TiddlyWiki.We have instant access to our customers requests and our action tiddlers by mounting the same shared customer drive.No installing software, no extra internet services needed, nothing complicated and since TeamTask TiddlyWiki is Open Source, it’s free to use.We log onto our customers shared network drive regularily, get our new tasks and document our work.

And the positive effect on customer service is fantastic.  We even make it a key selling point for our installing OPENRSM CloudBackup.  It’s increased sales, helps enhance customer communication, and as a result helped us make more money while making our customers more secure (the backup part) and easier to communicate with (the TeamTasks TiddlyWiki part).  Which just goes to show you that a little creativity and a good online backup service can help your bottom line while increasing service to your customers.